Returns & Exchanges Policy

At etcetera21, we want you to shop with confidence and be completely satisfied with your purchase. To ensure a transparent and hassle-free shopping experience, we've outlined our Returns & Exchanges policy in accordance with online purchase regulations in the United Kingdom.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without providing any reason.

To exercise your right to cancel, please notify us of your decision to cancel your order by contacting our customer support team via email at service.etcetera21@gmail.com or by using the contact information provided on our Contact Us page.

Returns

If you wish to return an item, please follow these steps:

• Notify us of your intention to return the item(s) within 14 days of receiving your order.
• Complete the returns form, which can be found here. This form should be included with the returned item(s).
• Pack the item(s) securely in their original packaging, ensuring they are in their original, unused condition.
• Ship the item(s) to the return address provided on the returns form. You are responsible for the cost of return shipping unless the item(s) is/are faulty or damaged.
• Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.

Exchanges

If you would like to exchange an item for a different size, colour, or a completely different product, please follow these steps:

• Notify us of your intention to exchange the item(s) within 14 days of receiving your order.
• Complete the returns form, indicating the item(s) you wish to exchange and the desired replacement item(s).
• Pack the item(s) securely in their original packaging, ensuring they are in their original, unused condition.
• Ship the item(s) to the return address provided on the returns form. You are responsible for the cost of return shipping unless the item(s) is/are faulty or damaged.
• Once we receive the returned item(s) and verify their condition, we will process your exchange and dispatch the replacement item(s) to you.

Refunds

Refunds will be issued using the same payment method you used for the original transaction, unless you expressly agree to a different method. We will process your refund as quickly as possible, typically within 7 business days after we receive the returned item(s). Please note that the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Exceptions

Please note that the right to cancel and return does not apply to:

• Items that have been personalized or made to your specifications.
• Sealed goods that are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
• Digital content, including downloadable software, once you have started to download or stream these items.

We are committed to ensuring your satisfaction, and we appreciate your trust in us. If you have any questions or require further assistance regarding returns and exchanges, please don't hesitate to contact our customer support team. We're here to help!